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Entry tags:
Postal office kudos
What joy! At last I have a resolution about why my mail's gone missing for weeks. I received an incredibly thoughtful and articulate response from the main person at the post office associated with my zip code. He personally responded to all 3 of my requests! As a kind of full circle amazing moment from my early childhood when I got my first pen pal and was able to write letters to someone, this morning I posted a thank you card to this postal employee.
The response was so gratifying, I'm posting the whole thing.
*~*~*~*~*~*~*
Dear Ms. Lee,
I regret learning of the inconvenience you have experienced.
The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.
Upon reviewing the forwarding information in our database from you, I discovered your mail has been looping due to two forwards in our system from you. When you move from one location to another, a change of address is needed to get your mail to you. If at any time you return to the previous address, cancelling your change of address is the correct step to do. By submitting a new change of address from the current address back to the original address, we have two active forwards for you which means the mail circulates back and forth. Your parcel, and your mail, is stuck in a loop right now.
I have contacted the Central Forwarding Service and cancelled the forwards for you so the mail will restart at the original address, and not forward to 97202. Eventually, all the looping mail should make it's way back to our station for delivery. It could take anywhere from 1-3 weeks for all of it, depending on where in the loop each piece is.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area.
Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.
Sincerely,
Bryon J Suski
Lents DCU Supervisor
The response was so gratifying, I'm posting the whole thing.
*~*~*~*~*~*~*
Dear Ms. Lee,
I regret learning of the inconvenience you have experienced.
The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.
Upon reviewing the forwarding information in our database from you, I discovered your mail has been looping due to two forwards in our system from you. When you move from one location to another, a change of address is needed to get your mail to you. If at any time you return to the previous address, cancelling your change of address is the correct step to do. By submitting a new change of address from the current address back to the original address, we have two active forwards for you which means the mail circulates back and forth. Your parcel, and your mail, is stuck in a loop right now.
I have contacted the Central Forwarding Service and cancelled the forwards for you so the mail will restart at the original address, and not forward to 97202. Eventually, all the looping mail should make it's way back to our station for delivery. It could take anywhere from 1-3 weeks for all of it, depending on where in the loop each piece is.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area.
Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.
Sincerely,
Bryon J Suski
Lents DCU Supervisor
no subject
Graceful apology
no subject
Graceful apology